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TechNotes/Connection failed error messages

Error Message: "Connection failed: The server may not exist or it is not operational at this time. Check the server name or IP address and try again"

This error message may appear under certain circumstances when one tries to open or work on a .PLN file over the network. If after checking the server's operationality the problem still comes then the problem may be caused by the incompatibility of the particular network settings and the Cross Mounting Platform Features which are by default turned on in ArchiCAD. A possible solution to this problem is:

1- Find a file named "com.graphisoft.AC 9.0.0 INT v1.plist" located in the userhome/library/preferences. If the particular ArchiCAD is not an International version then the "INT" should be replaced by the actual localization code.

2- Open Terminal and enter this command (The "INT" code should be replaced in this text as well.) :

  defaults write com.graphisoft.AC\ 9.0.0\ INT\ v1 InputOutput -dict "DisableCrossPlatformMountingFeatures" "<true/>"

• It is very important that the "DisableCrossPlatformMountingFeatures" is exactly like this character by character. (You won't receive error message if the text is not correct but it will not affect ArchiCAD.)

3- Check if the operation was succesful: Enter the folowing command into the terminal:

defaults read com.graphisoft.AC\ 9.0.0\ INT\ v1 InputOutput -dict "DisableCrossPlatformMountingFeatures"

• If everything works ok the following line will be displayed:

{DisableCrossPlatformMountingFeatures=1; }

4- Repeat steps 1- to 3- with "com.graphisoft.PM" too.

Note: The only problem can arise in case of CrossPlatform usage: when a file on the server is accessed once from a PC and then from a MAC and so vice versa, because the locations are saved in the file in only one format (MAC OS X or Windows). But even in this situation the problem can be easily solved:

- If during the file access AC cannot mount any additional locations then the user should mount these manually in the Finder.

• CategoryInputOutput, ErrorMessages