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Troubleshooting

Troubleshooting

Troubleshooting


Most common issues

Known issues

How to report issues

Topics


Install and Startup issues

General ArchiCAD install article
ArchiCAD silent install methods
Hotfix install problems
• List of all Setup articles: CategorySetup



ArchiCAD 15 install and startup problems
ArchiCAD 14 install and startup problems
ArchiCAD 13 install and startup problems
ArchiCAD 12 install and startup problems



Speed issues

3D speed problems
2D speed problems
Freeze
Tips for working faster with ArchiCAD
• Saving a files takes too long: see FileSize article





Copy/Paste is slow
Slow text drawing on Lion
Send&Receive slowness causes
Autosave takes too long on Windows 7



Hardware

• Recommended hardware
ArchiCAD 15 System requirements
ArchiCAD 14 System requirements
ArchiCAD 13 System requirements
• Recommended Video Cards
• About Multiprocessing
• About 64-bit
• How to use MagicMouse in ArchiCAD
• How to use MagicTrackpad in ArchiCAD





KeyboardShortcutCustomization
Force Guide Line Display Shortcut is not working
Ctrl+Shift shortcuts in combination with the Numeric keypad don't work on Windows



Operating Systems

Windows XP
Windows XP 64-bit edition
Windows Vista
Windows 7
MacOSX 10.6 Snow Leopard
MacOSX 10.7 Lion
Rosetta: Emulated environment for Mac





Duplicated fonts might cause crash on Mac
Special language characters do not appear right on Mac
Some fonts may slow down ArchiCAD 15 on Mac OSX 10.7 Lion
BIM Server Repair is needed after migrating to Mac OSX 10.7 Lion
Ctrl+Shift shortcuts in combination with the Numeric keypad don't work on Windows
Autosave takes too long on Windows 7



Crash, Hang, Freeze

Crash is when ArchiCAD quits and Bug Reporter starts
Freeze is when ArchiCAD gets in a not-responding state
How to "reset" ArchiCAD





• Collection of Crash, Hang, Freeze issues



WibuKey

How to troubleshoot Wibu Key issues
How to report Wibu Key issues to Local Technical Support/Distributor



CodeMeter

How to troubleshoot CodeMeter issues
Known CodeMeter issues and solutions
How to report CodeMeter issues to Local Technical Support/Distributor



Modeling/3D issues

3D speed problems
OpenGL
Import Google Warehouse objects





3D window is empty
Shadows are missing in OpenGL mode
Model is cut in 3D
Hotspots of complex profile Wall are missing in 3D
Pet palette of Roof/Shell is missing in 3D
No operation is done if Solid Element Operator has zero thickness
• List of all 3D Modeling articles: Category3dModeling



File size problems

ArchiCAD file size issues
How do Fills influence output file size





Large file caused by Embedded Library items



Project and Library Migration issues

ArchiCAD versions and compatibility
What is a Migration Library
How to migrate libraries





BIM Server Repair is needed after migrating to Mac OSX 10.7 Lion
Updating pre-ArchiCAD 8 custom library parts
• List of all Migration articles: CategoryMigration



File Import-Export, Print, Plot

DWG
IFC
PDF
Supported file formats
How do Fills influence PDF file size
Import/export 3DStudio Max files
Embed 3D model in PDF





• List of DWG articles: CategoryDwg
• List of PDF articles: CategoryPdf
• List of IFC articles: CategoryIfc
Known IFC issues
List of Print and Plot articles
ArchiCAD cannot open Cinema 4D file if 2 add-ons loaded
DGN files created with Microstation v8 or later are not supported
• List of all Input-Output articles: CategoryInputOutput



Teamwork

Second Generation Teamwork
BIM Server install and configuration
ArchiCAD 15 BIM Server Best Practices





Troubleshooting Teamwork issues (article)
Troubleshooting Teamwork issues (links)
Known Teamwork issues
Connecting BIM Server via the Internet



Editing/Drafting Problems

Move
Align
Distribute
Reshape
Connect
Solid Element Operations





Shift and Option keys do not work on Mac
Ctrl+Shift+Number shortcuts on Windows do not work with numeric keypad
Creating a Guide Line during input works differently in Rectangular Geometry Method
Numeric Input is misinterpreted when offset Roof Edge
Pet palette of Multi-plane Roof or Shell disappears
Force Guide Lines keyboard shortcut is not available in some English keyboards
Some hotspots of a Custom profiled Wall are missing
Window width changes if more different windows are selected
Polyline cannot be exploded



ArchiCAD Design Tools and Features

ShellTool
RoofTool
Renovation
InteriorElevationTool
Worksheet Tool
Difference between Drawing and Figure Tool
Text and Label Tools
Line Tool
Fill Tool





Numeric Input is misinterpreted when offset Roof Edge
Pet palette of Multi-plane Roof or Shell disappears


Categories: CategoryTroubleshooting